ITIL®4 Foundation

ITIL 4 will enable IT professionals to support their organization on their journey to digital transformation and support world-class digital services.

Advanced 5(20 Ratings) 22 Students enrolled
Created by Chandra M R Last updated Mon, 07-Sep-2020 English
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Overview

ITIL 4 will enable IT professionals to support their organization on their journey to digital transformation and support world-class digital services.

ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

Learning objects?
  • ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.
  • 7 chapter-end quizzes and 2 industry case studies
  • 19 PDUs for self-paced learning
  • Exam voucher included

Curriculum for this course
9 Lessons 02:55:00 Hours
Module 1 - Introduction to ITIL 4
2 Lessons 00:30:00 Hours
  • Unit 1 ITIL Overview 00:10:00
  • Unit 2 Introduction to ITIL4 00:20:00
  • Unit 3 Key Concepts of Service Management 00:20:00
  • Unit 4 The Four Dimensions of Service Management 00:20:00
  • The ITIL Service Value System 00:35:00
  • The Guiding Principles 00:25:00
  • Service Value Chain 00:25:00
  • Management Practices 00:20:00
  • Quiz Q1 00:00:00
Requirements
  • To take the ITIL 4 Foundation Certification exam, no prerequisite is required.



About the instructor
  • 42 Reviews
  • 49 Students
  • 4 Courses
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An IT Professional having extensive experience in IT Governance, IT Service Management, ISM, Consulting, Training, Project Management, Agile Scrum, Audit, Quality Management, People Practices and Business Relationship Management by utilizing expertise & knowledge gained through my professional experience.

Certified / Expert in Trainings :

  • Project Management Professional ( PMP )
  • PRINCE2
  • Agile Scrum Master
  • COBIT 5 Foundation
  • ITIL4 Expert
Student feedback
5
Average rating
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  • 75%
Reviews
  • Fri, 14-Aug-2020
    Akhila Mallavarapu
    My experience while doing ITIL Foundation from Sapphire was was beyond my expectation for an online classroom. The trainer was great. He was very patient and interactive.
  • Fri, 14-Aug-2020
    Radhika GARG
    I definitely recommend Sapphire as a Registered Education Provider; with the quality of support, quality of course and curriculum and also the quality of discussion forums which facilitate quick learning and sharing knowledge in the areas of ITIL Foundation.
  • Sat, 15-Aug-2020
    AmbikaS Pandit
    Sapphire ITIL Foundation course is simple yet effective. The trainer was helpful and gave examples which made the content easy to understand. I would highly recommend Sapphire.
  • Sat, 15-Aug-2020
    sourabh tyagi
    It was a great learning experience. The faculty is very patient and polite with the students. They answer all the queries without any hesitation. Definitely a great place to successfully launch your desired career.
  • Thu, 20-Aug-2020
    SARAVANAKUMAR A
    This is a good institute for learning ITIL®4 Foundation module. The trainer was very good in explaining the subject. I would recommend my friends to this institute.
  • Thu, 20-Aug-2020
    Vinay M
    Sapphire global is a good place to get a ITIL®4 Foundation covering a good contents of the topics and the materials provided are also very helpful, waiting for the placement which I hope to get very soon with good package
  • Thu, 20-Aug-2020
    Nisha.N SA
    This is the first time taking a class with Sapphire –ITIL®4 Foundation, I never took a remote training before but I will highly recommend this type of training. so the experience was unique to me. The instructor was very knowledgeable, worked at a good pace, and most importantly, was very good at communicating with all the attendees and ensuring questions were answered. I would definitely recommend Sapphire to others and I hope to have the opportunity to attend more training classes.
  • Thu, 20-Aug-2020
    Varsha Aladakatti
    Over-all a good training session, practicals was the one area lacking, which was really required to make session more effective and success.
  • Fri, 28-Aug-2020
    Chandan Mv
    I had enrolled for ITIL Foundation for two months. Trainer is really professional in teaching. He is helpful and conducts practice classes even when it's not part of the curriculum. Over all is good experience. I highly recommend. I can suggest as best training institute in Bangalore
  • Sat, 29-Aug-2020
    KINZA TANIA
    Thank you so much Sapphire for supporting me in all aspects ,you are showing good institute to me ,Sapphire is one of the best training institute in Bangalore
  • Sat, 29-Aug-2020
    Sashikanth T
    Best training center for ITIL Foundation. Their trainers are very good and also the environment is best to practices. I am suggest to everyone join Sapphire
  • Thu, 03-Sep-2020
    Avinash Ramesh
    Sapphire ITIL Foundation course is simple yet effective. The trainer was helpful and gave examples which made the content easy to understand. I would highly recommend Sapphire.
  • Fri, 04-Sep-2020
    Mayank Gaur
    I had enrolled for ITIL Foundation for two months. Trainer is really professional in teaching. He is helpful and conducts practice classes even when it's not part of the curriculum. Over all is good experience. I highly recommend. I can suggest as best training institute in Bangalore
  • Sat, 05-Sep-2020
    Apoorva Pandey
    I definitely recommend Sapphire as a Registered Education Provider; with the quality of support, quality of course and curriculum and also the quality of discussion forums which facilitate quick learning and sharing knowledge in the areas of ITIL Foundation.
  • Mon, 07-Sep-2020
    SRIVATSA S P
    Sapphire global is a good place to get a ITIL®4 Foundation covering a good contents of the topics and the materials provided are also very helpful, waiting for the placement which I hope to get very soon with good package
  • Wed, 09-Sep-2020
    Charan Kumar
    Sapphire ITIL Foundation course is simple yet effective. The trainer was helpful and gave examples which made the content easy to understand. I would highly recommend Sapphire.
  • Mon, 14-Sep-2020
    Smitanjali Padhi
    This is a good institute for learning ITIL®4 Foundation module. The trainer was very good in explaining the subject. I would recommend my friends to this institute.
  • Tue, 15-Sep-2020
    Kishan GK
    Good place for ITIL training in bangalore, my friends did training and they got job alos.
  • Tue, 15-Sep-2020
    Mohan Reddy
    I took ITIL training in in Bangalore, trainer teaching very good , if u want take ur carrier next level this is best training institute learn sap.
  • Sat, 19-Sep-2020
    RAVI RANJAN KUMAR
    My experience while doing ITIL Foundation from Sapphire was was beyond my expectation for an online classroom. The trainer was great. He was very patient and interactive.
Rs1000 Rs55000
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Includes:
  • 02:55:00 Hours On demand videos
  • 9 Lessons
  • 90 Days access
  • Access on mobile and tv
  • Certificate of completion
  • Contact Number : +91-9591330022